Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver.  We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders.

We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally.  We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers.

The business model we have created is unique and difficult to replicate, with our ‘best of both’ approach combining deep human expertise with advanced digital, tech and data capabilities.  This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale.  We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent. If you’re willing to roll up your sleeves, contribute new ideas and believe anything is possible, you’re our kind of person.

Work with us because you:

• Want to be part of a bank built for the dynamics of the modern world
• Relish a challenge and enjoy a fast-paced, innovative and hardworking culture
• Enjoy finding new and better ways to solve complexity and make things happen
• Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups
• Care about society and the environment and want to be part of a business that cares too
• Want to continue to grow professionally and be the best version of yourself

The HR Operations Lead plays a crucial role in overseeing the day to day operational processes and procedures with the Service Delivery and wider HR teams. The position will oversee and enhance the delivery of all HR operational processes with a focus on driving operational excellence.

Key Role Responsibilities

Operational Management

• HR Process Management: Develop, implement, and optimize HR processes and procedures to enhance efficiency and effectiveness.
• Employee Records: Oversee the maintenance and accuracy of employee records, including personal information, employment history, and performance data.
• Ensure HR systems and workflows are efficient, user-friendly, and aligned with organisational goals
• Manage the governance processes of all HR policies to ensure the effectiveness of application taking into account the supporting procedures, employee and manager guides and communication of updates to all employees.
• Act as an escalation point for operational issues, ensuring timely resolution
• Work with the Data & Insights Analyst to manage the delivery of regular and ad hoc reporting, including metrics on headcount, turnover, payroll, and diversity, ensuring reports are accurate, timely, and tailored to stakeholder needs.
• Build and maintain relationships with internal teams, such as HR People Partners, Compliance, Risk, and IT, to ensure seamless service delivery and to resolve any technical issues impacting administrative processes across the function.
• Lead, develop, and mentor the AskHR team, fostering a culture of continuous improvement and excellence
• Encourage collaboration and innovation to enhance HR operational capabilities and seek process improvements across the wider HR team to ensure foster a culture of collaboration, effectiveness and high performance.

Support to HR Operations Manager

• Payroll Oversight – Oversight of the in-house Payroll Manager to ensure seamless payroll operations and compliance with HMRC regulations
• Visa Sponsorship Management – Oversight of the visa sponsorship process, ensuring compliance with UK Home Office regulations and organisational sponsorship obligations. Monitor and escalate visa expirations and renewals and associated documentation to ensure compliance.
• Risk and Resilience Management – Familiarise yourself with HR operational, data and third party risk processes, ensuring alignment with the Bank risk appetite framework. Ensure appropriate procedures and critical services are fit for purpose.
• Audit & Regulatory Reviews – support the HR Operations Manager with providing accurate documentation to support internal and external audit requirements.
• Data Subject Access Requests – Support the team with the provision of data governed by the ICO. Establish an appropriate and robust management process for data subject access requests.
• Oversight of all SMCR related activity

• Proven experience in HR operations management within the UK financial services sector.
• Proven ability to lead and inspire a team
• Ability to think strategically and implement HR initiatives that align with organisational goals.
• Strong understanding of HR processes, data management and change programmes.
• Knowledge of payroll management, visa sponsorship and operational risk processes.
• Experience of working in a fast paced environment which requires adaptability to support changing priorities and multi-tasking
• Excellent stakeholder management and communication skills.
• Maintain high ethical standards and confidentiality in all HR matters
• Experience of working with Core HR systems and workflow management tools such as HALO

Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:

• Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
• Free access to Headspace, a mindfulness & meditation digital health app
• Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
• EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health
• Cycle to work scheme
• Discounts on gym membership
• Contributory pension scheme & death in service

Your Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.

• Minimum of 27 days holiday per year
• Option to buy or sell holiday days through our flexi-holiday scheme
• Discounts on gym membership nationwide
• Access to discounts on a range of high street and online brands
• Community support and charitable giving

Your Contribution - We’re focused on rewarding those that go the extra mile in helping us achieve our goals.

• Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
• Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done