Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver.  We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders.

We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally.  We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers.

The business model we have created is unique and difficult to replicate, with our ‘best of both’ approach combining deep human expertise with advanced digital, tech and data capabilities.  This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale.  We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent. If you’re willing to roll up your sleeves, contribute new ideas and believe anything is possible, you’re our kind of person.

Work with us because you:

• Want to be part of a bank built for the dynamics of the modern world
• Relish a challenge and enjoy a fast-paced, innovative and hardworking culture
• Enjoy finding new and better ways to solve complexity and make things happen
• Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups
• Care about society and the environment and want to be part of a business that cares too
• Want to continue to grow professionally and be the best version of yourself

The Payouts Assistant is a key member of the Payouts Team, dedicated to luxury vehicle
finance. This role supports the full payout process within a high-performing, fast-paced
environment where exceptional service is the standard. Working closely with the Client Services
team, the Payouts Assistant efficiently manages incoming payout requests and performs
essential checks to ensure a smooth, accurate, and compliant lending journey.
Our customers and introducers, many of whom operate at the top end of the market, expect
speed, accuracy, and professionalism at every step.
You will be responsible for ensuring the accuracy of loan documentation, preparing final payout
packs, and maintaining close alignment with internal teams to deliver a seamless and premium
customer experience.

Key Role Responsibilities

• Perform systematic checks on all incoming loan documentation to ensure accuracy and compliance.
• Ensure that all credit conditions set by underwriters are fully met prior to loan completion.
• Validate bank details and confirm finance clearance on vehicles
• Prepare and issue final payout packs for the Finance team in a timely and precise manner.
• Monitor the progress of payout requests and provide regular updates to internal stakeholders.
• Ensure all activities adhere to relevant regulatory and internal compliance standards.
• Support the wider Client Services team with administrative tasks as required.
• Run quality assurance checks across key stages of the Client Services process and generate performance reports to monitor service quality and identify areas for improvement.

• Exceptional attention to detail and a high level of accuracy in all work.
• Strong organisational skills with the ability to manage competing priorities in a time-sensitive setting.
• Proactive mindset with the ability to troubleshoot issues and adapt to change.
• A positive, can-do attitude and the drive to meet high service standards.
• Previous experience in the auto finance sector or a similar financial services environment.
• Background in sales administration, client services, sales support, account management, or operations.
• Strong communication and interpersonal skills for internal collaboration.
• Proficiency in Microsoft Office, particularly Excel.
• Familiarity with financial documentation and credit/lending processes.
• A genuine interest or passion for the motor car industry

Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:

• Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
• Free access to Headspace, a mindfulness & meditation digital health app
• Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
• EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health
• Cycle to work scheme
• Discounts on gym membership
• Contributory pension scheme & death in service

Your Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.

• Minimum of 27 days holiday per year
• Option to buy or sell holiday days through our flexi-holiday scheme
• Discounts on gym membership nationwide
• Access to discounts on a range of high street and online brands
• Community support and charitable giving

Your Contribution - We’re focused on rewarding those that go the extra mile in helping us achieve our goals.

• Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
• Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done