Shawbrook is a new type of specialist financial services company, combining the relentless focus on customer service and innovation you would expect from a fintech with the expertise and certainty of a bank. Shawbrook is driven by a purpose to solve complex problems that unlock opportunity for its rapidly growing customer base. Our success would not have been possible without our Team. Our people differentiate us from the competition through their deep sector knowledge, they are the life force of our business.

We are seeking a skilled and dynamic Product Manager to join our team, with a specific focus on creating, managing and enhancing Shawbrook’s inbound payments processes.

In this role, you will be initially responsible for leading the onboarding and integration of our new payments vendor (a leading API-based Fintech). More broadly, this is a key role in driving the continued success of our payment product portfolio, ensuring that it aligns with our overall business strategy, regulatory requirements, and customer needs.

We’ve also recently kicked off an exciting core banking transformation, so you’d be joining at a great time to influence and make your mark straight away.

Key Responsibilities:

• Product Strategy and Vision: Develop and communicate a compelling vision and strategy for your product workstream, ensuring it resonates with our customers and colleagues. 

• Product Ownership: Lead the end-to-end onboarding and integration of our new payments provider, working closely with cross-functional teams including engineering, finance, compliance, servicing and delivery teams (among others) to ensure smooth execution.

• Product Expertise: Become the resident expert on payments - our new provider, direct debit schemes, new market/competitor developments, sanctions and other pending regulation, to name a few. You’ll then document, share and educate the rest of the business on progress, new developments and impacts to Shawbrook and its customers and colleagues.

• Customer Insight and Empathy: Dive deep into understanding our customers' needs, behaviours, and pain points. Use these insights to drive product decisions and create truly user-centric solutions. 

• Collaborative Roadmap Planning: Collaborate with engineering, finance, risk, compliance and operations teams to create a detailed product roadmap. We have an immediate problem statement for which we need to solve, but after that you’ll be responsible for fostering a collaborative environment where everyone’s ideas are heard and valued, and translating that into a roadmap.

• Exceptional User Experience: Advocate for the user at every step of the process, ensuring the payments platform and processes are intuitive, engaging, and deliver an outstanding experience for our customers and colleagues.

• Performance and Impact Measurement: Develop and build our vision and objectives and results. Lead in making sure your squad is aligned to driving those outcomes. 

• Transparent Communication: Maintain open and transparent communication with all stakeholders. Regularly update the team and leadership on progress, decisions, and changes to the roadmap. 

• 3+ years of experience in product management, with a focus on payments, fintech or banking.

• Familiarity with API-based payments providers and financial regulations relevant to payment processing..

• Proven track record of launching and managing successful digital products. 

• Strong analytical and problem-solving skills, with a keen eye for detail. 

• Excellent communication and interpersonal skills, with the ability to build strong relationships across teams. 

• Experience with agile methodologies and tools such as JIRA, Miro, or similar. 

• A passion for innovation and a deep understanding of customer needs and market trends. 

Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:

• Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
• Free access to Headspace, a mindfulness & meditation digital health app
• Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
• EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health
• Cycle to work scheme
• Discounts on gym membership
• Contributory pension scheme & death in service

Your Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.

• Minimum of 27 days holiday per year
• Option to buy or sell holiday days through our flexi-holiday scheme
• Discounts on gym membership nationwide
• Access to discounts on a range of high street and online brands
• Community support and charitable giving

Your Contribution - We’re focused on rewarding those that go the extra mile in helping us achieve our goals.

• Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
• Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done

Join Shawbrook and be part of a team that’s shaping the future of specialist banking.

Shawbrook Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.