Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainty that we deliver. We are a purpose-led organisation, with a focus on delivering long-term, sustainable value for all of our stakeholders. 

We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across Retail, SME and Real Estate. Our products range from complex structured credit facilities for growth-focused businesses to simple loan offerings for retail customers, delivered digitally. We fuel our lending through customer deposits, which we attract by delivering a premium experience, greater choice and consistently good value to smart savers. 

The business model we have created is unique and difficult to replicate, with our 'best of both' approach combining deep human expertise with advanced digital, tech and data capabilities. This combination not only allows us to deliver excellent customer experience, but to do so efficiently and at scale. We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and attracts best talent to Shawbrook. If you are willing to roll up your sleeves, contribute new ideas and believe that anything is possible, you're our kind of person. 

Work with us because you:

• Want to be part of a Bank built for the dynamics of the modern world
• Relish a challenge and enjoy a fast-paced, innovative and hard working culture
• Enjoy finding new and better ways to solve complexity and make things happen
• Want to belong to a diverse culture that stands shoulder to shoulder with minority and under represented groups. 
• Care about society and the environment and wants to be part of a business that cares too. 
• Want to continue to grow professionally and be the best version of yourself. 

This role is part of the 2nd Line Compliance team, part of the Risk function. 

The purpose of the role is to provide independent oversight of the adequacy and effectiveness of the measures and procedures in place to maintain compliance with FCA regulations and conduct risk appetite for secured and unsecured lending products sold to our retail customers.

This includes leading the implementation of regulatory compliance and conduct risk retail lending frameworks and policies designed to detect any risk of Shawbrook Group not complying with its obligations under the regulatory system. 

This role will support the Director of Compliance and Conduct to oversee actions taken by the business to address any deficiencies in the firms compliance with its regulatory and conduct obligations and risk appetite for the retail lending customer lifecycle. 

The role holder will achieve the above through:

• Regulatory awareness and change: Maintaining an awareness of Shawbrook Group's exposure to the evolving Retail Lending risk and regulatory landscape, which adequate and timely communication of the position to Compliance team management and wider stakeholders as appropriate. 
• Policy: Oversee embedding of regulatory and conduct policies in relation to Retail Lending, including adequate and timely communication of any material non-compliance to Compliance team management and wider stakeholders as appropriate. 
• Risk Management: Oversight of the Retail franchises adherence to the requirements for Regulatory and Conduct risk for Retail Lending, in line with the Group Risk Management Framework. 
• Advice & Training: Ensuring timely, relevant and proportionate advice and training is provided to all applicable Shawbrook employees to understand their regulatory and conduct risk related obligations in relation to Retail Lending. 
• Regulatory Engagement: Support the Chief Compliance Officer and Director of Compliance & Conduct with the management and oversight of all regulatory and conduct risk Retail Lending related communications to the FCA. 
• Regulatory Governance: Support the Chief Compliance Officer and Director of Compliance & Conduct maintain appropriate governance frameworks for the regulatory and conduct risk frameworks, including attendance at relevant committees and forums and continual review and challenge of regulatory and conduct risk MI. 
• Culture: Foster an effective Compliance and Conduct culture across the Group for Retail Lending. 

The role holder must possess the following attributes:

• Knowledge: A good understanding of the financial services sector, with specific focus on Retail Lending regulation and regulatory and conduct risk frameworks. 
• Capability: An inquisitive and curious approach to providing compliance and risk oversight to the business. A good ability to influence with the ability to package and present ideas to obtain agreement. 
• Stakeholder Management: Work collaboratively with the 1st line product, operational and support teams. Possess an aptitude for developing good working relationships with colleagues, with an ability to communicate effectively both orally and in writing. 
• Values: Clear adoption of the values and behaviours that exemplify the corporate culture, focusing on demonstrating excellence, frankness, openness and transparency. 

Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:

• Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
• Free access to Headspace, a mindfulness & meditation digital health app
• Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
• EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health
• Cycle to work scheme
• Discounts on gym membership
• Contributory pension scheme & death in service

Your Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.

• Minimum of 27 days holiday per year
• Option to buy or sell holiday days through our flexi-holiday scheme
• Discounts on gym membership nationwide
• Access to discounts on a range of high street and online brands
• Community support and charitable giving

Your Contribution - We’re focused on rewarding those that go the extra mile in helping us achieve our goals.

• Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
• Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done