Senior Manager - Underwriting

Customer Service & Experience

Peterborough, England, GB

Posted on

Employer reference: REF1013S

The Opportunity

Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver.  We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders.

We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally.  We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers.

The business model we have created is unique and difficult to replicate, with our ‘best of both’ approach combining deep human expertise with advanced digital, tech and data capabilities.  This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale.  We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent. If you’re willing to roll up your sleeves, contribute new ideas and believe anything is possible, you’re our kind of person.

Work with us because you:

  • Want to be part of a bank built for the dynamics of the modern world
  • Relish a challenge and enjoy a fast-paced, innovative and hardworking culture
  • Enjoy finding new and better ways to solve complexity and make things happen
  • Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups
  • Care about society and the environment and want to be part of a business that cares too
  • Want to continue to grow professionally and be the best version of yourself

The Role & Responsibilities

  • To effectively lead and manage a Commercial Investment & BTL underwriting team
  • To provide an effective and efficient underwriting operation to support the business objectives whilst maintaining the required risk standards.
  • To deliver favorable customer outcomes in terms of credit assessment and customer experience
  • To analyse and understand credit risks being presented and ensure both Asset Class Policies and Lending Policies are understood and respected across the CI & BTL team
  • To embed both the Bank and Division’s Risk Management Framework within all activities within the CI & BTL underwriting team
  • The role holder will be required to exercise a delegated lending authority of up to £1.25m and participate in ad hoc projects as required

Key Responsibilities 

  • Accountability for all Commercial Investment & BTL Credit Risk Underwriting activities
  • To act as the subject matter expert for Credit Risk within CI & BTL, engaging with all stakeholders to support the achievement of applicable objectives.
  • Leadership and management of people to ensure that all functions within CI & BTL Credit are fully staffed, trained, compliant and effective.
  • To communicate and escalate potential issues/risks in a prompt and effective manner.
  • To report all issues of regulatory concern to the Chief Risk Officer, and/or the Commercial Property MD, Commercial Property Customer Delivery Director, or the Bank Legal and Compliance Departments.
  • Act as the 1st line senior underwriter for new CI & BTL credits and facility reviews
  • To monitor, analyse and report on portfolio metrics to include business flows, single debtor concentrations, credit policy exceptions, escalating to senior management where appropriate.
  • Ensure complete data integrity and adherence to process of the CI & BTL I team.
  • Manage performance standards of CI & BTL Underwriters through robust QA structure, providing feedback and coaching to Underwriters as applicable.
  • To support the Head of Underwriting in setting, and monitoring, appropriate Credit Risk appetite metrics for CI & BTL.
  • Providing support, education and training to CI & BTL staff on risk related issues.

The Person


  • 3 years experience in BTL & Commercial Property.
  • Deep and broad business and financial acumen

Technical/Specialist Knowledge & Skills:

  • Significant industry knowledge in the CI & BTL  Property market including a deep understanding of lending practices in that sector, structures, risks, covenant requirements, pricing and competition.
  • Demonstrable ability to under commercial analysis of a business both in terms of financial and non-financial aspects.
  • Excellent customer service, presentation and negotiation skills
  • Experience in executive level reporting on strategic initiatives.
  • Thorough comprehension of credit risk management, credit administration, loan production and servicing.
  • Proven credit-underwriting skills within either banking or finance industry
  • Compliance with all regulatory requirements, remaining in good standing with regulatory agencies.
  • Strong commercial, financial acumen and capability in strategic thinking, executive level reporting and effective business planning
  • Strong customer/intermediary and market insight
  • Knowledge of Consumer Credit Act and Data Protection Act


  • Strong and proven leadership skills to lead and develop a team by example.
  • Ability to work in a changing environment requiring adaptability and flexibility together with the management of people through change.
  • Excellent interpersonal skills with the ability to build rapport in order to engage employees and gain support of peers.
  • Build a strong balanced and effective team by setting clear goals and expectations
  • Strong influencing and assertiveness skills and the ability to communicate effectively both orally and in writing with all levels of management, regulators, and committees of the Board of Directors.
  • High levels of drive, energy and personal commitment to success
  • Ability to prioritise and manage multiple business needs and projects.
  • Creativity and innovation
  • Results orientated, holds self-accountable


Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:

  • Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
  • Free access to Headspace, a mindfulness & meditation digital health app
  • Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
  • EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health
  • Cycle to work scheme
  • Discounts on gym membership
  • Contributory pension scheme & death in service

Your Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.

  • Minimum of 27 days holiday per year
  • Option to buy or sell holiday days through our flexi-holiday scheme
  • Discounts on gym membership nationwide
  • Access to discounts on a range of high street and online brands
  • Community support and charitable giving

Your Contribution - We’re focused on rewarding those that go the extra mile in helping us achieve our goals.

  •  Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
  • Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done

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