Shawbrook is a new type of specialist financial services company, combining the relentless focus on customer service and innovation you would expect from a fintech with the expertise and certainty of a bank. Shawbrook is driven by a purpose to solve complex problems that unlock opportunity for its rapidly growing customer base of over 300,000 UK consumers and businesses.

Our success would not have been possible without our Team. Our people differentiate us from the competition through their deep sector knowledge, they are the life force of our business.

Join Shawbrook because you:

• Want to help us deepen our industry sector knowledge, combining technology alongside the best banking brains.
• Want to build a bank for the future and be part of our digital transformation journey that will enable customers & businesses to thrive
• Want to continue to grow professionally. We encourage you to grow and be the best version of yourself.
• Care about sustainability? We want to be better for our people, environment and society.
• Bring passion and enjoyment to your work. You’ll work hard but you’ll have fun too.

The person appointed will be part of the Corporate Technology Team and will be a important part of the transition of the Service Desk within Shawbrook Bank. They will be a technically able individual who will provide support to all staff and associates within the business. This support will be related to hardware, software, mobile devices and other technology tools and products. They will responsible for excellent customer service and will ensure a happy outcome in every resolution. 

As a senior member of the team you will have responsibilities to ensure the smooth functioning of the team and mentorship and training of junior members. 

This is an exciting and varied role where no two days are the same. You should have a passion for IT and a willingness to learn and develop your own personal skills and knowledge in order to facilitate your own progression and support company growth. 

Company specific training will be provided but it is essential the candidate have a high knowledge on IT Support and systems administration. Customer excellence is crucial and 5 star customer service skills are key for success within this role. 

You will be part of the Service Excellence Team comprising of Service Desk and Deskside Support 

• Microsoft Fundamentals (MS900, AZ900, SC900) 

• Microsoft Endpoint Administrador (MD102) 

• Microsoft 365 Administrador (MS102) 

• Microsoft Security Operations Analyst (SC200) (desirable) 

• ITIL v4 Foundation (desirable) 

Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:

• Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
• Free access to Headspace, a mindfulness & meditation digital health app
• Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
• EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing and health
• Cycle to work scheme
• Discounts on gym membership
• Contributory pension scheme & death in service

Your Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.

• Minimum of 25 days holiday per year
• Option to buy or sell holiday days through our flexi-holiday scheme
• Discounts on gym membership nationwide
• Access to discounts on a range of high street and online brands
• Community support and charitable giving

Your Contribution - We’re focused on rewarding those that go the extra mile in helping us achieve our goals.

• Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
• Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done