Opportunity Details

Posted: 20/08/2019

Product Governance, Insight and Reporting Executive

United Kingdom, Brentwood
Schedule Type
Full Time
Job Family
The Role

Shawbrook are looking to recruit a Product Governance, Insight and Reporting to join our team based in Brentwood. The role will lead the Product Governance process across the Shawbrook Group, for all new products and material changes to financial products, and all subsequent annual product reviews. This role also requires you to build key internal and external relationships with other business areas and brokers.


Product Governance

  • Lead and manage the governance process for new and/or material changes to products (and revise if necessary)
  • Lead and manage the governance process for annual reviews of existing products (and revise if necessary)
  • Ensure both processes are regulatory compliant
  • Provide governance support for the Businesses / Product Management teams through the process



  • Provide market insight for the product owners to inform better product design
  • Provide ongoing market trends
  • Provide ongoing customer research and insight around performance of products to assist with confirmation that products are meeting the needs for which they were designed
  • Provide research support for the Businesses / Product Management teams



  • Report all issues of regulatory concern to the CRO, Compliance and Legal Departments


Customer (internal & external) 

  • Always focusing on the customer, both in terms of external and internal customers
  • Ensuring the best possible outcome for all customers
  • Develop robust and sustainable relationships with internal and external stakeholders


Risk Management / Controls and Compliance

  • Communicate and escalate potential issues/risks in a prompt and effective manner



  • Supporting the delivery of improved product design
The Person


  • Business and Product analysis
  • Understanding of the end to end customer lifecycle
  • Understanding of the regulatory environment
  • Knowledge of product development
  • Understanding of the reporting cycle


Technical / Specialist Knowledge & Skills

  • Computer literate
  • Knowledge of Conduct Rules


Personal Skills

  • Customer Focused approach
  • Adaptable and flexible
  • Excellent verbal and written communication skills.
  • Ability to work as part of a team.
  • Excellent planning and organisational skills
  • Enthusiastic “can do” attitude
  • Able to work under pressure and to tight deadlines
  • Accuracy and attention to detail
  • Establishes effective working relationships at all levels

This role is an SB4 within Shawbrook’s internal banding structure