Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver.  We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders.

We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally.  We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers.

The business model we have created is unique and difficult to replicate, with our ‘best of both’ approach combining deep human expertise with advanced digital, tech and data capabilities.  This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale.  We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent. If you’re willing to roll up your sleeves, contribute new ideas and believe anything is possible, you’re our kind of person.

Work with us because you:

• Want to be part of a bank built for the dynamics of the modern world
• Relish a challenge and enjoy a fast-paced, innovative and hardworking culture
• Enjoy finding new and better ways to solve complexity and make things happen
• Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups
• Care about society and the environment and want to be part of a business that cares too
• Want to continue to grow professionally and be the best version of yourself

The Head of Financial Crime - Operations (Interim) is responsible for the day-to-day leadership, performance and resilience of Shawbrook’s Financial Crime Operations function.

The role ensures effective delivery of financial crime controls across multiple operational teams while enabling senior leadership capacity to focus on strategic transformation initiatives, including delivery of the Financial Crime Orchestration Platform.

The role adds value by:

• Ensuring operational continuity and SLA delivery
• Strengthening governance, MI and escalation quality
• Providing expert oversight of complex financial crime cases
• Embedding Shawbrook’s values of accountability, collaboration, pragmatism and customer focus into operational decision-making

Key Responsibilities

• Provide day-to-day management and oversight of the Financial Crime Operations teams, ensuring effective workload management and delivery against agreed SLAs.
• Monitor, review and challenge Financial Crime Operations MI, ensuring accurate reporting, trend analysis and timely escalation of risks and issues.
• Act as a senior escalation point for complex or high-risk financial crime cases, providing expert guidance and operational direction.
• Support the consistent application of financial crime policies, procedures and risk appetite across operations.
• Represent Financial Crime at relevant governance fora, including forums covering MI, escalations, and risk decisioning.
• Maintain strong working relationships with key internal stakeholders to ensure effective communication, decision-making and issue resolution.
• Support the uplift of operational capability through coaching, knowledge-sharing and best-practice adoption.
• Ensure operational readiness during periods of change, including system enhancements, testing, training and transition activities.

Skills & Experience

• Experience in Financial Crime operations within a UK financial services environment.
• Strong working knowledge of AML, CTF, fraud and wider financial crime risk frameworks.
• Proven experience managing multi-team operational functions with competing priorities and SLA requirements.
• Demonstrated capability in handling complex financial crime cases and understanding complex customer or organisational structures.
• Experience producing, interpreting and presenting operational MI for senior management and governance forums.
• Strong stakeholder management skills, with the ability to influence and challenge constructively.
• Clear, confident communicator with sound judgement under pressure.
• Experience operating within regulated governance frameworks.

Key attributes

• High integrity and sound risk judgement
• Pragmatic and solutions-focused approach
• Comfortable operating in ambiguity and change
• Collaborative, with a strong sense of ownership and accountability
• Detail-oriented while maintaining a clear view of the bigger picture

Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:

• Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
• Free access to Headspace, a mindfulness & meditation digital health app
• Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
• EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health
• Cycle to work scheme
• Discounts on gym membership
• Contributory pension scheme & death in service

Your Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.

• Minimum of 27 days holiday per year
• Option to buy or sell holiday days through our flexi-holiday scheme
• Discounts on gym membership nationwide
• Access to discounts on a range of high street and online brands
• Community support and charitable giving

Your Contribution - We’re focused on rewarding those that go the extra mile in helping us achieve our goals.

• Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
• Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done