Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver.  We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders.

We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally.  We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers.

The business model we have created is unique and difficult to replicate, with our ‘best of both’ approach combining deep human expertise with advanced digital, tech and data capabilities.  This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale.  We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent. If you’re willing to roll up your sleeves, contribute new ideas and believe anything is possible, you’re our kind of person.

Work with us because you:

• Want to be part of a bank built for the dynamics of the modern world
• Relish a challenge and enjoy a fast-paced, innovative and hardworking culture
• Enjoy finding new and better ways to solve complexity and make things happen
• Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups
• Care about society and the environment and want to be part of a business that cares too
• Want to continue to grow professionally and be the best version of yourself

About the Role

Shawbrook is a specialist bank built to power ingenuity in financial services. We combine human expertise with smart technology to deliver tailored solutions, and we are growing our Retail Mortgage product team to accelerate innovation across our origination and servicing journeys.

We are hiring a Product Manager to help shape and deliver change across the Retail Mortgage lifecycle. You will work across different parts of the journey depending on business priorities. You will lead discovery, define requirements, guide delivery, and improve experiences for brokers and customers. This is a varied role with meaningful responsibility and plenty of opportunity to influence outcomes.

What you will be doing

• Lead discovery and delivery for a range of initiatives across the Retail Mortgage journey (originations, product transfers, broker and customer journeys, servicing enhancements, etc.)

• Identify customer, broker and operational needs and turn insights into clear problem statements and opportunities

• Translate opportunities into well-defined requirements, user stories and prioritised backlogs

• Collaborate closely with engineering, design and data teams to shape solutions and deliver high-quality outcomes

• Break down complex workflows into simple, intuitive digital experiences

• Work with stakeholders across Operations, Credit, Risk, Legal and Sales to ensure solutions land smoothly

• Use data to understand performance and drive continuous improvement

What we are looking for

• Strong product management experience across the full product lifecycle, including discovery and delivery

• Experience with mortgages, broker journeys or regulated financial products (useful but not essential)

• Ability to simplify complexity and create customer-centred solutions

• Excellent communication and stakeholder engagement skills

• Comfortable using data to inform decisions and priorities

• Curious, collaborative and outcome-driven mindset

Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:

• Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
• Free access to Headspace, a mindfulness & meditation digital health app
• Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
• EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health
• Cycle to work scheme
• Discounts on gym membership
• Contributory pension scheme & death in service

Your Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.

• Minimum of 27 days holiday per year
• Option to buy or sell holiday days through our flexi-holiday scheme
• Discounts on gym membership nationwide
• Access to discounts on a range of high street and online brands
• Community support and charitable giving

Your Contribution - We’re focused on rewarding those that go the extra mile in helping us achieve our goals.

• Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
• Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done