Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver.  We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders.

We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally.  We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers.

The business model we have created is unique and difficult to replicate, with our ‘best of both’ approach combining deep human expertise with advanced digital, tech and data capabilities.  This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale.  We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent. If you’re willing to roll up your sleeves, contribute new ideas and believe anything is possible, you’re our kind of person.

Work with us because you:

• Want to be part of a bank built for the dynamics of the modern world
• Relish a challenge and enjoy a fast-paced, innovative and hardworking culture
• Enjoy finding new and better ways to solve complexity and make things happen
• Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups
• Care about society and the environment and want to be part of a business that cares too
• Want to continue to grow professionally and be the best version of yourself

The Human Resources (HR) Administrator is a key role within HR Operations, responsible for delivering accurate and efficient HR administration, maintaining employee data integrity, supporting compliance requirements and providing a high-quality service to employees, managers and the wider HR team.

Key Responsibilities

• The HR Administrator is responsible for maintaining accurate, complete and up-to-date employee records, ensuring data integrity across all HR systems.
• Managing the HR case management system (Halo), ensuring all queries are logged, prioritised and responded to within agreed service levels. Monitoring query trends and escalating themes or risks to the HR Operations Lead.
• Maintaining accurate and up-to-date employee records across all HR systems, ensuring all changes are validated, authorised and processed in line with company policy, internal controls and GDPR requirements.
• Providing first-line guidance to employees and managers on policies and procedures, escalating complex or high-risk employee relations matters to relevant HR colleagues.
• Supporting the administration of SMCR processes, including certification tracking, maintaining accurate regulatory records and ensuring compliance with internal governance and regulatory requirements.
• Managing HR-related invoices, ensuring accurate coding, appropriate authorisation and timely submission, working closely with Finance to support accurate processing and reconciliation.
• Processing payroll reports and supporting the investigation and resolution of payroll queries, working closely with the Payroll Manager to ensure accuracy, compliance and timely processing.
• Support the administration of employee visa processes, maintaining accurate records and monitoring key renewal dates to help ensure compliance with UK immigration requirements.
• Carry out Right to Work checks for new hires and existing employees where required, maintaining accurate documentation in line with Home Office guidance and internal procedures.
• Respond to employee and manager queries relating to Right to Work and visa administration, escalating more complex matters where appropriate.
• Prepare regular payroll and HR reports, ensuring data accuracy and supporting the provision of management information as required.
• Validate payroll-related changes, including employee lifecycle events, benefits and contractual amendments, ensuring information is submitted accurately and within agreed deadlines.
• Supporting the administration of business-as-usual (BAU) and cyclical employee benefits, including Private Medical Insurance, Electric Vehicle and Cycle to Work schemes, ensuring accurate records, compliance with scheme rules and timely processing.
• Contributing to HR projects and continuous improvement initiatives, supporting process enhancements and ensuring operational readiness for implementation.

Skills & Experience

• Proven Administrative experience is essential and preferably within HR or with a keen interest to work in HR.  
• Communication Skills: Ability to communicate effectively with employees, management, and external stakeholders
• Attention to Detail: Accuracy in managing employee records and processing payroll
• Confidentiality: Maintaining the privacy and security of sensitive employee information
• Problem-Solving: Ability to address and resolve employee issues and queries
• Time Management: Efficiently handling multiple tasks and deadlines
• Team Player: Collaborating with HR colleagues and other departments
• Adaptability: Flexibility to adjust to changing HR practices and regulations
• Continuous Improvement: A keen interest to improve processes to enhance the employee experience.

Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:

• Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
• Free access to Headspace, a mindfulness & meditation digital health app
• Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
• EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health
• Cycle to work scheme
• Discounts on gym membership
• Contributory pension scheme & death in service

Your Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.

• Minimum of 27 days holiday per year
• Option to buy or sell holiday days through our flexi-holiday scheme
• Discounts on gym membership nationwide
• Access to discounts on a range of high street and online brands
• Community support and charitable giving

Your Contribution - We’re focused on rewarding those that go the extra mile in helping us achieve our goals.

• Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
• Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done