QA Analyst

Delivery - Consumer

London, England, GB / Homebased

Posted on

Employer reference: REF894T

The Opportunity

Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver. We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders.

We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally. We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers.

The business model we have created is unique and difficult to replicate, with our ‘best of both’ approach combining deep human expertise with advanced digital, tech and data capabilities. This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale. We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent.

Join Shawbrook because you:

  • Want to help us deepen our industry sector knowledge, combining technology alongside the best banking brains.
  • Want to build a bank for the future and be part of our digital transformation journey that will enable customers & businesses to thrive
  • Want to continue to grow professionally. We encourage you to grow and be the best version of yourself.
  • Care about sustainability? We want to be better for our people, environment and society.
  • Bring passion and enjoyment to your work. You’ll work hard but you’ll have fun too.

The Role & Responsibilities

We are seeking a skilled and experienced QA Analyst to join our team as we expand and evolve our in-house QA capability.

You will have an established background in software testing in agile, waterfall and hybrid methodologies, and will be able to design, build, and execute test plans, test cases, and test scripts for both manual and automated testing scenarios.

As a QA Analyst, you will play an important role in ensuring the quality and reliability of our financial software applications working closely with stakeholders across the Consumer Franchise and collaborating within cross-functional teams to understand requirements and contribute to test planning activities.

Key Role Responsibilities:

  • In collaboration with Product Managers and Software Engineers, design, develop, and execute test plans, test cases, and test scripts for both manual and automated testing.
  • Perform functional, regression, and performance testing to validate software functionality and performance.
  • Identify and document and communicate details of defects, and work closely with developers to troubleshoot and resolve issues.
  • Contribute to the improvement of testing processes and methodologies, advocating for best practices and continuous improvement.
  • Actively participate in agile delivery activities, providing input from user story creation and backlog refinement through to sprint planning, review, and retrospectives.

The Person

  • Demonstrable experience in software testing within cross-functional, agile delivery teams.
  • Proven experience in test automation using industry-standard tools (e.g., Selenium, JUnit) and related frameworks to cover all aspects of software systems (UI, APIs, integration etc.)
  • Strong proficiency in manual testing techniques and approaches.
  • Familiarity with banking concepts and regulations and experience working in financial services is highly desirable.
  • Excellent communication skills with the ability to clearly convey complex technical concepts to both technical and non-technical stakeholders.
  • Strong analytical and problem-solving skills with excellent attention to detail.
  • Experience in test management and defect tracking tools (e.g., Jira, Xray, HP ALM).
  • ISTQB Foundation certification would be beneficial.


Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:

  • Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
  • Free access to Headspace, a mindfulness & meditation digital health app
  • Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
  • EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing and health
  • Cycle to work scheme
  • Discounts on gym membership
  • Contributory pension scheme & death in service

Your Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.

  • Minimum of 25 days holiday per year
  • Option to buy or sell holiday days through our flexi-holiday scheme
  • Discounts on gym membership nationwide
  • Access to discounts on a range of high street and online brands
  • Community support and charitable giving

Your Contribution - We’re focused on rewarding those that go the extra mile in helping us achieve our goals.

  • Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
  • Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done

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