Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver.  We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders.

We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally.  We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers.

The business model we have created is unique and difficult to replicate, with our ‘best of both’ approach combining deep human expertise with advanced digital, tech and data capabilities.  This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale.  We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent. If you’re willing to roll up your sleeves, contribute new ideas and believe anything is possible, you’re our kind of person.

Work with us because you:

• Want to be part of a bank built for the dynamics of the modern world
• Relish a challenge and enjoy a fast-paced, innovative and hardworking culture
• Enjoy finding new and better ways to solve complexity and make things happen
• Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups
• Care about society and the environment and want to be part of a business that cares too
• Want to continue to grow professionally and be the best version of yourself

• To provide excellence in customer service, contributing to the delivery of the Company's lending objectives by processing settlements in line with the Company's lending procedures and policies. 
• To action requests from customers, mortgage intermediaries, solicitors and the Lending Team which facilitate the processing of offered mortgage applications through to settlement in accordance with the Company's policies.
• Observe regulatory and ethical standards.
• Demonstrate adherence to policies and procedures.
• Deliver excellent customer service through attention to detail, problem solving and communication.
• Provide timely and accurate responses to telephone calls, emails and other communications for all post offer accounts.
• Liaising with Finance Department to ensure funds are available and are released on time.
• Chasing solicitors for the satisfaction of outstanding conditions and the completion of mortgages.
• Dealing with requests for amended offers.
• Working with the solicitor panel management firm to ensure excellent service is provided to all customers.
• Preparation of procuration fee payments for brokers.
• Liaising with the Servicing Team to ensure a smooth hand over of customers from the Lending Team.
• Approval of the release of funds in accordance with Delegated Lending Authority.
• Demonstrate compliance with the Company's policy and procedures.
• Operate in accordance with the regulatory requirements as applied by the Company's responsible lending and underwriting policies.
• Comply with the provisions of the Money Laundering Regulations 2007 (and any successors thereafter) and the Company's Financial Crime policies and procedures.
• Maintain adequate records in accordance with regulatory requirements for such matters as mortgage offers, funding approvals etc.
• Maintain current knowledge of all aspects of applicable regulations.
• Participate in training and continuing professional development (CPD).

• Completions administration experience within the secured lending (Residential or Buy to Let) or commercial mortgage market
• Communication, attention to detail, work under pressure
• Ability to work effectively as part of a team
• Demonstrate the ability to learn new skills
• Technology skills - including MS Excel and Word

Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:

• Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
• Free access to Headspace, a mindfulness & meditation digital health app
• Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
• EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health
• Cycle to work scheme
• Discounts on gym membership
• Contributory pension scheme & death in service

Your Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.

• Minimum of 27 days holiday per year
• Option to buy or sell holiday days through our flexi-holiday scheme
• Discounts on gym membership nationwide
• Access to discounts on a range of high street and online brands
• Community support and charitable giving

Your Contribution - We’re focused on rewarding those that go the extra mile in helping us achieve our goals.

• Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
• Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done