Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver.  We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders.

We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally.  We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers.

The business model we have created is unique and difficult to replicate, with our ‘best of both’ approach combining deep human expertise with advanced digital, tech and data capabilities.  This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale.  We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent. If you’re willing to roll up your sleeves, contribute new ideas and believe anything is possible, you’re our kind of person.

Work with us because you:

• Want to be part of a bank built for the dynamics of the modern world
• Relish a challenge and enjoy a fast-paced, innovative and hardworking culture
• Enjoy finding new and better ways to solve complexity and make things happen
• Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups
• Care about society and the environment and want to be part of a business that cares too
• Want to continue to grow professionally and be the best version of yourself

We’re seeking a motivated and detail-oriented Operations Analyst to join our CTO function.  This junior role is ideal for someone looking to build a strong foundation in technology operations, financial governance, management information (MI), and automated reporting.  The successful candidate will gain exposure across project delivery, finance, data analytics, and operational optimisation, offering a unique opportunity to understand how a modern technology organisation functions end-to-end. 

This role has been created as part of a growing CTO Operations capability.  Over time, this function to evolve into a broader MI and reporting capability that supports strategic and operational decision-making across the entire CTO organisation.  As such, the Operations Analyst will play a key role in shaping this evolution, contributing to the standardisation of financial processes, enhancing data quality, and helping build automated reporting solutions using tools such as Power BI and Power Apps. 

For a candidate with strong analytical skills, curiosity, and a drive to improve ways of working, this role offers an excellent platform for progression.  You will gain hands-on experience with data-driven reporting, financial and delivery governance, and process automation; opening pathways to future careers in technology operations, business analysis, data analytics, or portfolio management. 

Key Role Responsibilities  

Financial Operations & Invoice Management 

• Process CTO expenditure invoices through the Purchase-to-Pay system, ensuring accuracy and timely submission. 
• Reconcile invoices against finance trackers to support effective project portfolio budget management. 
• Maintain up-to-date records of spend, accruals, and forecasts as part of regular financial reporting cycles. 

Budget & Portfolio Support 

• Review budget trackers with Delivery Teams to validate spend, identify discrepancies, and monitor forecast accuracy. 
• Assist with the preparation of reports and artefacts for governance forums, highlighting key variances and trends. 

Timesheet & Salary Capitalisation Reporting 

• Compile and validate timesheet data to support salary capitalisation processes. 
• Ensure accurate reconciliation of timesheet information with financial requirements and audit standards. 

Data Management & Reporting 

• Maintain, update, and support Power BI reporting built from RAID logs, finance trackers, and other operational data sources. 
• Work with stakeholders to ensure underlying data structures are accurate, complete, and regularly refreshed. 
• Contribute to continuous improvement of reporting dashboards that provide operational and financial insights. 

Process Improvement & Automation 

• Use Power BI, Power Apps to identify opportunities to streamline workflows and reduce manual effort. 
• Support the design and implementation of automated solutions that improve data quality, reporting speed, and operational consistency. 
• Advocate for process optimisation across the CTO function by proactively identifying inefficiencies and proposing improvements. 

Essential 

• Strong numerical, analytical, and data-handling skills. 
• Experience using Power BI, Power Apps, or similar analytics and automation platforms. 
• Good working knowledge of Excel and other Microsoft 365 tools. 
• Ability to manage multiple tasks, prioritise effectively, and maintain high attention to detail. 
• Strong communication skills, with the ability to work collaboratively across technology and finance teams. 
• A proactive mindset with a genuine interest in continuous improvement. 

Desirable 

• Experience working in a technology, finance, or project delivery environment. 
• Familiarity with Purchase-to-Pay processes or finance reconciliation activities. 
• Understanding of RAID management and portfolio-level reporting. 
• Exposure to timesheet or resource management processes. 

Key attributes 

• An individual who is passionate and able to confidently represent their area of responsibility to stakeholders 
• Able to motivate and bring out the best from team colleagues 
• A creative and practical individual who is always willing to take the initiative 
• Excellent written and verbal communication and able to adapt style and approach to different situations 
• Growth mindset and willingness to challenge the status quo 

Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:

• Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
• Free access to Headspace, a mindfulness & meditation digital health app
• Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
• EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health
• Cycle to work scheme
• Discounts on gym membership
• Contributory pension scheme & death in service

Your Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.

• Minimum of 27 days holiday per year
• Option to buy or sell holiday days through our flexi-holiday scheme
• Discounts on gym membership nationwide
• Access to discounts on a range of high street and online brands
• Community support and charitable giving

Your Contribution - We’re focused on rewarding those that go the extra mile in helping us achieve our goals.

• Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
• Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done